You'll Learn

By taking this course, you'll join an elite group of travel partners and community members who share their in-depth knowledge and pride of our hometown to enhance the visitor experience.

  • where to find places to visit, things to do, where to eat and much more

  • insights on the area's history, geography, culture and events

  • utilize visitor information resources and tools to assist with trip-planning

  • ways to welcome and engage with visitors in a meaningful way

Rewards

 After completing this course, you'll earn:

  • a certificate of completion you can proudly display and add to your business profile and resume

  • Special Recognition during the CVB’s annual Travel Rally Breakfast during National Travel & Tourism Week in May

Course curriculum

    1. Become a Destination Expert: Unlocking the Charms of Wilmington and Beaches

    2. Welcome Video

    3. Module Objectives - Video Overview

    4. Welcome From the Wilmington and Beaches CVB!

    5. Tourism Impact

    6. Exercise: Tourism Impact

    7. Mission of the Wilmington and Beaches CVB

    8. Meet the Wilmington and Beaches CVB Team

    9. Exercise: What does the CVB do?

    1. Module Objectives

    2. 15 Reasons Why Wilmington and Beaches is the Best of the Carolina Coast

    3. General Geography

    4. Directions & Parking Information

    5. Historical Overview

    6. Visit Our Communities

    7. Wilmington At A Glance

    8. Wilmington And Beaches - Riverfront City + Island Beaches

    9. Wilmington: Learn More

    10. Carolina Beach: Laid-Back Good Times

    11. Carolina Beach: Learn More

    12. Kure Beach: Nature's Playground

    13. Kure Beach: Learn More

    14. Wrightsville Beach: Expect More

    15. Wrightsville Beach: Learn More

    16. A Destination for All Seasons: Explore Seasonal Highlights

    17. Exercise: Area Knowledge

    1. Module Objectives

    2. Where to Stay

    3. More information on Hotels/Motels, Full-Service Resorts, Vacation Rentals and Bed & Breakfasts.

    4. Where to Eat

    5. Search For A Restaurant

    6. What to Do - Coastal Activities

    7. What to Do - Trip Ideas

    8. What's Happening Today and Beyond

    9. What's Happening This Weekend? Wilmington and Beaches Searchable Event Calendar

    10. Visitor Information Resources

    11. Wilmington and Beaches Mobile Trip Guide Overview & QR Code Download

    12. Mobile Trip Guide - Town Trippin App How-To Video

    13. Exercise: Providing Exceptional Visitor Information

    1. Module Objectives

    2. Why Greetings Are Important

    3. How do you greet visitors to your community?

    4. Visitor Greetings

    5. Greeting Techniques

    6. Exercise: Time Your Visitor Greeting

    7. Exercise: Engaging Visitors

    8. Wilmington and Beaches Local Ambassador Video

    9. Next Steps: Completion of Course

    10. Congratulations!

About this course

  • Free
  • 49 lessons
  • 0.5 hours of video content
  • Wilmington and Beaches Destination Expert Certificate

Discover your potential, starting today

Enroll today